Authors: Shay McConnen & Margaret McConnen
Published: 2008
Publisher: How To Books Ltd.
This is a very handy book on managing disagreements and conflicts that happen in the workplace. A very well structured book with lots of practical tips on how to develop trust and understanding among the parties involved in conflict. One of the better books on self-improvement books I have read in the recent times and I highly recommend it for all the people managers to read.
Read more about this book at Bookworm Reads: Conflict Management in the Workplace.
